Terms & Conditions

SHOP POLICY FOR PRE ORDER BASIS - KINDLY READ IT FIRST BEFORE ORDERING 

There are certain rules before placing orders, please take time to read this section.

1) Pre-order basis indicates the items are non-in stocks, we do not carry ready stock on hand unless otherwise stated in our website. Full payment must be made upon placing order so that we will place orders with our supplier after the particular batch is closed.

2) Due the potential, unanticipated manufacturing delays we cannot guarantee dates of delivery for pre-order items. But usually the pre-order product it takes around 2-3 weeks (not include weekend and public holiday) to receive the product.

3) Please note that the delivery date is an estimated shipping date from the manufacturer. Only if we are unable to fill your order will we issue a full refund.

4) We will deliver all your product once your pre-order product are ready.
5) We will notify and send the tracking number to you once shipped. 
6) For any further questions, do not hesitate to E-mail us at positivemporium@gmail.com
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General Product Information
Shipments will be inspected randomly, damage on packaging does not mean the item is used. Should you have any doubt, please purchase from our physical store in Publika Solaris Dutamas Mall, Kuala Lumpur or selected Times Bookstores and MPH Bookstores outlet.
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Payment Method
Online payment – Cash Deposit / Debit / credit card payment 
Should you have other special requests, please contact our customer service.
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Shipping Instructions
For ready stock items, will ship out approximately 2 – 4 working days after an order is placed, does not include rest days, public holidays and the day order is placed.
For pre-order items, will ship out approximately 10-15 working days after an order is placed, does not include rest days, public holidays and the day order is placed.
Please note that orders with combination of ready stock and pre-order items will be shipped together once the pre-order items arrived and inspected.
Other cases: In the event of uncertain shipping time due to certain activity (Eg. Pre-order sale), we will notify you. 
Shipping may be delayed during holiday season or force majeure events. In the event the items are found to be short supply or defective, we will contact you to follow up. 
We will contact you via email. Phone calls, text messages. Hence, please make sure you enter your email address and phone number correctly.

Intellectual Property, Software and Content
The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of Positive One Global Sdn Bhd or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by Positive One Global Sdn Bhd and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

Terms of Sale
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. 

(a) Our Contract
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

(b) Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.

(c) Payment
Upon receiving your order we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorisation being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been despatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.

Disclaimer of Liability
The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law <> and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect <>'s liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

Linking to this Website
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you.

This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.

Disclaimer as to ownership of trade marks, images of personalities and third party copyright
Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with <> and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to <>.

Indemnity
You agree to indemnify, defend and hold harmless <>, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.

Variation
Positive One Global Sdn Bhd shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.

Invalidity
If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.

Complaints
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.

Waiver
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Entire Agreement
The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Positive One Global Sdn Bhd. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of Positive One Global Sdn Bhd.